Refunds & Cancellation Policy

Due to the sensitive nature of our products and our strict quality control protocols, all sales are final — we do not accept cancellations or returns under any circumstances. If your order arrives with missing, incorrect, or damaged items, please contact us within 48 hours of delivery. We will work quickly to make it right. Email: support@purejoypep.com Our team is committed to ensuring that every customer receives the correct items in excellent condition. We take packaging and accuracy very seriously, and we’re here to support you if something goes wrong. Once a shipment is marked as “delivered” by the carrier, responsibility for the package then transfers to the customer.
Pure Joy Peps is not responsible for packages that are lost or stolen after delivery, including theft from any location. Refunds, credits, or replacements will not be issued for packages confirmed as delivered by the carrier.